tk917's Privacy Policy

1 About This Policy

tk917 ("we", "us" or "platform") provides a trusted online entertainment service for users in Bangladesh. This privacy policy explains what information we collect about you when you use the tk917.cam website, how that information is used, and what your rights are.

By using our services you agree to the terms of this privacy policy. This policy must be read together with our Terms and Conditions, and both documents together govern your relationship with tk917.

You must be at least 21 years old and must have successfully completed registration before using tk917's services. We do not knowingly collect information from minors.

2 Who This Policy Applies To

This privacy policy applies to all of the following:

• Any person who visits the tk917.cam website, whether registered or not.
• Registered members who actively use the platform's services.
• Those who contact us via live chat or email.
• Those who participate in our promotional activities.

3 Information You Provide Directly

When you register with tk917 or contact us, you voluntarily provide the following information:

• Full name and date of birth (for age verification).
• Email address and a secure password.
• Mobile number (for account verification and security).
• National ID card or passport details (as part of the identity verification (KYC) process).
• Financial transaction details such as bKash, Nagad, Rocket or bank account information.
• Messages and complaints submitted in support tickets and live chat.

4 Information Collected Automatically

While you use the platform, our system automatically collects certain technical information:

• IP address and device type and operating system.
• Browser type and version.
• A list of pages you visited and the duration of your session.
• Cookie data and local storage information (see section 9 for details).
• Referral source (where you came from before arriving at tk917.cam).
• Gaming activity logs: betting history, win and loss records, and transaction logs.

5 Information Collected Through Third Parties

In some cases we may receive information through third parties, such as:

• Payment providers such as bKash, Nagad, Rocket and banks share information for transaction confirmation and fraud prevention.
• Identity verification services that assist us with our KYC process.
• Game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe and others provide gameplay-related information.

6 How We Use Your Information

The information collected is used for the following purposes:

• Creating, managing and securing accounts.
• Age verification and identity confirmation (21+ is mandatory).
• Processing financial transactions and preventing fraud.
• Improving our service quality and personalising the user experience.
• Meeting legal obligations and implementing responsible gaming policies.
• Sending relevant bonus offers and promotional information (only with your consent).
• Providing 24/7 customer support and resolving issues.
• Statistical analysis and monitoring site performance.

We do not sell or rent your information to third parties for marketing purposes.

7 Legal Basis for Processing Information

We process your information on the following legal bases:

• On the basis of your explicit consent — such as for marketing communications.
• On the basis of contractual obligations — for managing your account and providing services.
• On the basis of legal obligations — where we are required to comply with legal directives.
• On the basis of our legitimate interests — such as fraud prevention and ensuring platform security.

8 When and With Whom Information Is Shared

We keep your personal information confidential. However, it may be shared in certain circumstances:

• With bKash, Nagad, Rocket and banking services for payment processing (solely to complete transactions).
• With KYC verification service providers to confirm identity.
• With game providers to manage gameplay — such as Evolution Gaming, Pragmatic Play, Spribe.
• With legal authorities — when there is a court order or legal obligation.
• With our technical service providers (who comply with our privacy policy).

Outside of the above cases we do not share your information with third parties.

9 Data Security Measures

tk917 has adopted industry-standard technical and administrative measures to protect your information:

• SSL (Secure Socket Layer) encryption — all data exchanged between you and our servers is transmitted in encrypted form.
• Password hashing — your password is never stored directly; only an encrypted hash is kept.
• Two-Factor Authentication — for additional account security.
• Regular security audits and vulnerability testing.
• Restricted access — only authorised staff can access the information they need.
• Firewall and intrusion detection systems remain active.

However, no data transfer over the internet can be claimed to be completely secure. We strive to ensure the highest level of protection, but no system can guarantee 100% security.

10 Cookies and Similar Technologies

The tk917 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly — login sessions, security tokens.
• Functional Cookies: To remember your preferences — language settings, display preferences.
• Analytics Cookies: To understand site usage — which pages are viewed most, where users spend time.
• Performance Cookies: To monitor site speed and performance.

You can disable cookies from your browser settings, but some features of the site may not work as a result.

11 Data Retention Period

We retain your information for as long as necessary to fulfil the specific purposes:

• Active account information: for as long as the account remains open.
• Transaction records: for the period required by legal obligations.
• After account closure: certain information is retained for a specific period due to legal obligations.
• Support communications: for a defined period for issue resolution and quality assurance.

When the retention period ends, we securely delete the information or anonymise it so that no individual can be identified.

12 Your Rights Regarding Your Information

Every user registered with tk917 enjoys the following rights:

• Right to access: you may request to know what information we hold about you.
• Right to rectification: you may request that incorrect or outdated information be updated.
• Right to erasure: in certain cases you may request that your information be deleted (where there is no legal obligation to retain it).
• Right to restrict processing: you may request that processing of your information for specific purposes be stopped.
• Right to opt out of marketing: you may unsubscribe from promotional communications at any time.
• Data portability: you may receive a copy of your information in a machine-readable format.

To exercise these rights, contact us directly. We will endeavour to respond to your request within 30 business days.

13 Managing Marketing Communications

If you no longer wish to receive promotional messages or bonus offer emails from tk917, you can:

• Click the "Unsubscribe" or unsubscription link at the bottom of any marketing email.
• Inform our support team via live chat.
• Send a request to [email protected].

Even if you opt out of marketing communications, you will still receive essential information relating to your account and transactions.

14 Protection of Minors' Information

tk917's services are for adults aged 21 and above only. We do not knowingly collect information from or manage accounts for anyone under the age of 21.

Age verification is mandatory during the registration process. If we learn that a minor has created an account using false information, we will immediately close that account and securely delete all related information.

15 Responsible Gaming and Use of Data

We may use information about your gaming activity to make decisions relating to responsible gaming. For example:

• Detecting unusual betting patterns and issuing alerts.
• Using information to facilitate the Self-Exclusion service.
• Assisting in setting deposit limits and loss limits.

To learn more about responsible gaming, visit our Responsible Gaming page.

16 Changes to This Policy

tk917 may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users by email.
• May display a notice on the site.

Continuing to use the site after changes have been made will be taken to mean that you have accepted the new policy. We therefore recommend visiting this page regularly.

17 Contact Us

For any questions, concerns, or data requests regarding the privacy policy, you can contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support available in Bengali.
• Response time: We try to answer your questions as quickly as possible.

To learn about our general rules, visit the Terms & Conditions page. For answers to frequently asked questions, visit our FAQ page.